Does Rivic carry general liability insurance?

Yes. Rivic carries $2,000,000 aggregate / $1,000,000 per occurrence commercial general liability insurance underwritten by an A-rated Massachusetts carrier, plus a $2,000,000 umbrella policy layered on top. A certificate of insurance is available on request through the office at (351) 240-2627 or info@rivicheatingairconditioning.xyz. Standard requirement for property managers, condominium associations, and commercial building owners before scheduling work.

Are Rivic technicians licensed for gas work in Massachusetts?

Yes. Service Manager Marcus Devlin holds Massachusetts Journeyman Gas Fitter license #JGF-30521, which authorizes gas piping work under 527 CMR 5.00 including the post-2018 Merrimack Valley amendments. Founder Andrew Samples holds MA Refrigeration Technician license #RT-24518 which covers gas-fired refrigeration and combustion equipment. All Rivic technicians hold independent MA Refrigeration Technician licenses.

What is the MA HIC bond and what does it cover?

Rivic maintains the $10,000 statutory bond required for Massachusetts Home Improvement Contractor registration under M.G.L. c. 142A. The bond is posted with the Office of Consumer Affairs and Business Regulation and protects homeowners against contractor default on residential projects over $1,000. Customers with unresolved contractor complaints may file claims through the Home Improvement Contractor Arbitration and Guaranty Fund, which draws from this bond and the fund's assessments.

How can I verify Rivic's Mass Save Heat Pump Installer status?

Contact Mass Save directly at masssave.com or 1-866-527-7283 and request confirmation of Rivic Heating and Air Conditioning's HPI registration. Alternatively, request the Mass Save contractor participation agreement and equipment registration documentation through Kathleen Brennan at the Methuen office. Mass Save HPI status is required for any customer claiming the Whole-Home Heat Pump rebate up to $10,000 or the Partial-Home rebate up to $4,000.

Do Rivic's manufacturer credentials matter to me as a homeowner?

Yes, for warranty purposes. Mitsubishi Electric extends its residential parts warranty from 5 years to 12 years for units installed and registered by a Diamond Dealer — Rivic is Diamond-certified. Weil-McLain and Buderus require certified installer credentials for their extended warranty programs on modulating-condensing boilers. Carrier and Trane Factory Authorized Dealer credentials unlock 10-year parts warranties on registered systems that non-certified installers cannot access. Rivic completes warranty registration on your behalf within 60 days of commissioning.

Licensing & Insurance — Rivic Heating & Air Conditioning

An HVAC contractor’s licensing and insurance status is verifiable public information in Massachusetts, and no reputable homeowner should hire an unlicensed technician for gas, refrigerant, or electrical work in the Merrimack Valley post-2018. The current active credentials for Rivic Heating and Air Conditioning are listed in full below, along with independent verification channels so any homeowner or property manager can confirm the numbers before signing a contract.

Massachusetts Professional Licenses

Massachusetts Refrigeration Technician License — Class II: #RT-24518, issued by the Massachusetts Board of State Examiners of Refrigeration Technicians under 522 CMR 15.00. Held by founder Andrew Samples. Class II authorizes work on residential and light-commercial refrigeration and air conditioning systems in Massachusetts. Renewed on the biennial cycle. Verify at mass.gov/orgs/board-of-state-examiners-of-refrigeration-technicians.
Additional Refrigeration Technician Licenses on Staff: Marcus Devlin (#RT-19842), Ryan Sullivan (#RT-27834), and Diego Ramirez (#RT-31908). Every technician dispatched on a Rivic service call holds an active MA Refrigeration Technician license. Rivic does not employ unlicensed technicians for direct customer service.
Massachusetts Home Improvement Contractor Registration: #HIC-191847, issued by the Massachusetts Office of Consumer Affairs and Business Regulation. Required under M.G.L. c. 142A for any residential improvement project exceeding $1,000 in value. Registration includes the $10,000 statutory bond that protects homeowners against contractor default. Verify at mass.gov/hic.
Massachusetts Journeyman Gas Fitter License: #JGF-30521, held by Service Manager Marcus Devlin. Issued by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters under 248 CMR 3.00. Authorizes gas piping work under 527 CMR 5.00 (Massachusetts Fuel Gas Code) — the code amendments that tightened Merrimack Valley low-pressure system inspection after the September 13, 2018 Columbia Gas event. Verify at mass.gov/orgs/board-of-state-examiners-of-plumbers-and-gas-fitters.

Federal Certifications

EPA Section 608 Universal Refrigerant Certification: #608U-2007-192874, held by founder Andrew Samples and required under 40 CFR Part 82 (Clean Air Act) for handling all classes of refrigerant — low-pressure (R-11, R-113), high-pressure (R-410A), and very-high-pressure (R-410A, R-454B, R-32). Every Rivic technician holds an independent EPA 608 Universal credential. Universal certification is required for the January 2025 R-454B/R-32 refrigerant transition and legacy R-22 aftermarket service.
EPA Section 609 (Motor Vehicle A/C): Not applicable — Rivic does not service automotive HVAC systems.

NATE (North American Technician Excellence) Certifications

Every Rivic technician holds current NATE certification in relevant specialty areas. NATE is the industry’s most rigorous voluntary technician certification program, requiring passage of core and specialty exams every two years.

Andrew Samples: NATE-certified in Air Conditioning Service, Gas Heating Service, and Hydronics Heating.
Marcus Devlin: NATE-certified in Air Distribution, Gas Heating Service, and Air Conditioning Installation.
Ryan Sullivan: NATE-certified in Heat Pumps, Air Conditioning Service, and Air Distribution.
Diego Ramirez: NATE-certified in Air Conditioning Service and Commercial Refrigeration.

Manufacturer Dealer & Installer Certifications

Rivic maintains current dealer or installer credentials with the major HVAC manufacturers active in the Merrimack Valley market. Manufacturer credentials matter because they typically unlock extended warranty registrations and priority parts availability.

Mitsubishi Electric Diamond Dealer: Held by Ryan Sullivan as lead installer, unlocks 12-year parts and compressor warranty on registered Mitsubishi Hyper-Heat and MSZ-FS ductless installations. Diamond-level dealers commit to Mitsubishi-specific installation and commissioning protocols.
Bosch Home Comfort Preferred Installer: Held for Bosch IDS 2.0 inverter-driven heat pump installations. Includes extended warranty registration and dedicated technical support line.
Weil-McLain Certified Installer: Maintained across all four Rivic technicians for cast-iron sectional and modulating-condensing boiler installations. Includes annual factory training refresh through Weil-McLain regional distributor.
Buderus Blue Star Contractor: Held for Buderus GB142, GB162, and Logamatic control installations. Blue Star status requires ongoing training in Buderus mod-con condensing technology.
Carrier Factory Authorized Dealer (FAD): Maintains dealer-level access to Carrier residential lineup including Infinity 24VNA6 variable-speed condensers and Infinity Extreme Heat cold-climate heat pumps.
Trane Comfort Specialist: Trane certified for XL and XV series high-efficiency residential systems.

Program & Assessment Certifications

Mass Save Heat Pump Installer (HPI): Rivic is a Mass Save-registered HPI. This credential unlocks the $10,000 Whole-Home Heat Pump rebate for eligible customers and the $4,000 Partial-Home rebate for dual-fuel installations. Ryan Sullivan is designated lead HPI installer.
BPI Building Analyst Professional (BA-P): Held by Andrew Samples. Building Performance Institute certification for whole-home energy assessment methodology, blower door testing, duct blaster testing, and ASHRAE 62.2 residential ventilation calculations. Required for certain Mass Save weatherization crossover programs.
MassCEC Qualified Installer: Registered installer for Massachusetts Clean Energy Center residential and commercial clean-heating programs including air-source heat pump, ground-source (geothermal), and heat pump water heater incentives.
RSES (Refrigeration Service Engineers Society) Class HE Member: Andrew Samples is an active Class HE (Heating Excellence) member, filing continuing-education documentation with the Massachusetts Board of State Examiners of Refrigeration Technicians every renewal cycle.

Insurance Coverage

Rivic carries insurance coverage substantially in excess of Massachusetts contractor minimums, reflecting the operational reality that HVAC work involves gas piping, high-voltage electrical, refrigerant under pressure, and structural penetrations in customer homes.

Commercial General Liability: $2,000,000 aggregate / $1,000,000 per occurrence, underwritten by an A-rated Massachusetts carrier. Covers third-party property damage and bodily injury arising from Rivic operations. Certificate of insurance is available on request through the office.
Workers’ Compensation Insurance: Massachusetts-mandated coverage under M.G.L. c. 152 for all Rivic employees. No customer or homeowner is liable for on-the-job injury to a Rivic technician working on their property — workers’ comp coverage handles it entirely.
Commercial Auto Liability: $1,000,000 combined single limit on all Rivic service vehicles.
Umbrella Liability: $2,000,000 additional coverage layered over the general liability and commercial auto primary policies.
MA HIC Statutory Bond: $10,000 bond posted with the Office of Consumer Affairs and Business Regulation under M.G.L. c. 142A. Customers with unresolved contractor complaints may file claims against this bond through the Home Improvement Contractor Arbitration and Guaranty Fund.

Permits Filed on Every Project

Rivic pulls municipal permits on every installation and any repair involving gas piping alteration, electrical circuit modification, or refrigerant line-set replacement. Unpermitted HVAC work voids most homeowners insurance and creates disclosure problems at property sale.

Methuen Building Department: 41 Pleasant Street, Methuen MA. Standard HVAC permits, gas permits, and mechanical permits filed here for Methuen properties.
Lawrence Inspectional Services: 200 Common Street, Lawrence MA. Post-2018 Merrimack Valley gas code work in Lawrence answers to particularly rigorous inspection under 527 CMR 5.00 as amended.
Andover Building Department: 36 Bartlet Street, Andover MA.
North Andover Building Department: 1600 Osgood Street, North Andover MA.
Haverhill Building Department: 4 Summer Street, Haverhill MA.
Dracut Building Department: 62 Arlington Street, Dracut MA.
Salem NH Building Division: 33 Geremonty Drive, Salem NH.
Pelham NH Building Department: 6 Village Green, Pelham NH.

How to Verify Rivic’s Credentials Independently

Every license and registration listed on this page is verifiable through public state and federal databases. Homeowners considering hiring Rivic can confirm the numbers before signing anything.

MA Refrigeration Technician License lookup: mass.gov/orgs/board-of-state-examiners-of-refrigeration-technicians → License Lookup, search “RT-24518” or “Samples.”
MA Home Improvement Contractor lookup: mass.gov/hic → HIC Registration Lookup, search “191847” or “Rivic.”
MA Gas Fitter License lookup: mass.gov/orgs/board-of-state-examiners-of-plumbers-and-gas-fitters, search “JGF-30521” or “Devlin.”
EPA Section 608 Universal: Certification is verifiable through the issuing certifying body identified on the cardstock. Certifying bodies include ESCO, RSES, HVAC Excellence, and others.
BBB verification: BBB.org, search “Rivic Heating and Air Conditioning” in Methuen MA. Rivic maintains an A+ Accredited Business rating.
Certificate of Insurance: Available on request through Kathleen Brennan at (351) 240-2627 or info@rivicheatingairconditioning.xyz. Standard practice for property managers, condominium associations, and commercial building owners.

Frequently Asked Questions

Does Rivic carry general liability insurance?: Yes. Rivic carries $2,000,000 aggregate / $1,000,000 per occurrence commercial general liability insurance underwritten by an A-rated Massachusetts carrier, plus a $2,000,000 umbrella policy layered on top. A certificate of insurance is available on request through the office at (351) 240-2627 or info@rivicheatingairconditioning.xyz. Standard requirement for property managers, condominium associations, and commercial building owners before scheduling work.
Are Rivic technicians licensed for gas work in Massachusetts?: Yes. Service Manager Marcus Devlin holds Massachusetts Journeyman Gas Fitter license #JGF-30521, which authorizes gas piping work under 527 CMR 5.00 including the post-2018 Merrimack Valley amendments. Founder Andrew Samples holds MA Refrigeration Technician license #RT-24518 which covers gas-fired refrigeration and combustion equipment. All Rivic technicians hold independent MA Refrigeration Technician licenses.
What is the MA HIC bond and what does it cover?: Rivic maintains the $10,000 statutory bond required for Massachusetts Home Improvement Contractor registration under M.G.L. c. 142A. The bond is posted with the Office of Consumer Affairs and Business Regulation and protects homeowners against contractor default on residential projects over $1,000. Customers with unresolved contractor complaints may file claims through the Home Improvement Contractor Arbitration and Guaranty Fund, which draws from this bond and the fund’s assessments.
How can I verify Rivic’s Mass Save Heat Pump Installer status?: Contact Mass Save directly at masssave.com or 1-866-527-7283 and request confirmation of Rivic Heating and Air Conditioning’s HPI registration. Alternatively, request the Mass Save contractor participation agreement and equipment registration documentation through Kathleen Brennan at the Methuen office. Mass Save HPI status is required for any customer claiming the Whole-Home Heat Pump rebate up to $10,000 or the Partial-Home rebate up to $4,000.
Do Rivic’s manufacturer credentials matter to me as a homeowner?: Yes, for warranty purposes. Mitsubishi Electric extends its residential parts warranty from 5 years to 12 years for units installed and registered by a Diamond Dealer — Rivic is Diamond-certified. Weil-McLain and Buderus require certified installer credentials for their extended warranty programs on modulating-condensing boilers. Carrier and Trane Factory Authorized Dealer credentials unlock 10-year parts warranties on registered systems that non-certified installers cannot access. Rivic completes warranty registration on your behalf within 60 days of commissioning.

Contact Rivic Heating and Air Conditioning — License Verification

Certificate of insurance requests, license verification, or manufacturer credential confirmation can be arranged through the Methuen office. Kathleen Brennan handles credential documentation Monday through Saturday.

Emergency Line (24/7): (351) 240-2627
Address: 225 Broadway #306, Methuen, MA 01844
Email: info@rivicheatingairconditioning.xyz
MA Refrigeration Technician License: #RT-24518
MA Home Improvement Contractor: #HIC-191847
MA Journeyman Gas Fitter: #JGF-30521
EPA Section 608 Universal: #608U-2007-192874

Office Hours

Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Emergency Service: 24 hours a day, 7 days a week (emergency line always active)

License & Insurance | Rivic HVAC Methuen MA — MA RT-24518