Which plan tier is right for my situation?

Depends on equipment age, household risk tolerance, and value placed on scheduling priority. Silver ($189 per year): correct default for most households with equipment less than 10 years old and normal risk tolerance. Gold ($284 per year): correct choice for equipment 10-15 years old or households valuing priority scheduling. Platinum ($389 per year): correct choice for equipment 15+ years old, households with vulnerable residents where after-hours emergency response matters, households with high-efficiency variable-capacity equipment, or households with UV-C installed.

Do maintenance plans include repairs, or only tune-ups?

Only tune-ups are included in the plan pricing. Repairs are separate line items with plan discount applied (15% on Gold, 20% on Platinum). The plans include the twice-yearly tune-up visits (spring cooling + fall heating), documented service records, and the tier-specific benefits (priority scheduling, waived fees, etc.). This structure keeps plan pricing transparent and predictable while providing meaningful discounts on repair scope when repairs are needed.

What happens if I need multiple repairs during the plan year?

All repairs during the plan year receive the tier discount (15% on Gold, 20% on Platinum). There is no cap on the discount and no limit on the number of qualifying repairs. Households with older equipment sometimes save substantially on plan enrollment because they need multiple repairs during a year of transition. Rivic will honestly discuss whether continued repair or planned replacement is the right economic answer for your specific equipment condition.

Can I cancel my plan mid-year if I sell my home?

Yes. Cancel any time, refund of unused portion prorated by month for annual-paid plans. Alternatively, the plan can transfer to the new homeowner — a specific benefit that some sellers use as a selling point (HVAC system on documented Gold plan, transferable to new owner). New homeowner enrollment continues at the current plan rate for the remainder of the enrollment year; the new homeowner can then choose to renew or cancel at the next enrollment cycle.

Do plans cover HVAC equipment installed by contractors other than Rivic?

Yes. Plan enrollment is open to any residential or light-commercial HVAC system in the Rivic service area regardless of installation contractor or equipment age. Most Rivic maintenance plan customers have equipment installed by other contractors — that is normal. The plan covers the equipment you own; Rivic provides honest tune-up service and applicable repair discounts regardless of who installed it. First-visit tune-ups on systems with unknown maintenance history sometimes reveal accumulated issues that require repair before the plan can maintain the equipment effectively.

HVAC Maintenance Plans — Rivic Heating & Air Conditioning

Rivic maintenance plans deliver the twice-yearly tune-up discipline (spring cooling + fall heating) that protects HVAC equipment across Merrimack Valley conditions, plus tiered benefits (repair discounts, priority scheduling, waived diagnostic and after-hours fees, free filters and UV-C lamp replacements) that pay back the plan cost multiple times over for households that use their HVAC systems normally. Three tiers — Silver, Gold, Platinum — correspond to progressively richer benefit sets at proportional price points. All three tiers include the core twice-yearly tune-up as the foundation.

Plan pricing is per system per year. Single-system homes (typical forced-air with central AC on the same air handler) enroll one system. Homes with separate heating and cooling (furnace plus outdoor AC condenser, boiler plus separate AC, ductless multi-zone) count each independent system. Multi-system pricing includes tiered discounts for additional systems in the same home. Multi-property landlord pricing is available for portfolios of three or more Merrimack Valley rental units under common ownership.

The Three Plan Tiers

Silver Plan ($189 per system per year)

The core twice-yearly tune-up discipline at the industry-standard cost-effective floor.

Spring cooling tune-up (April to May): refrigerant charge verification, coil inspection and cleaning, condensate management, capacitor testing, contactor inspection, static pressure measurement.
Fall heating tune-up (September to October): combustion analysis printout on gas equipment, gas valve pressure verification, safety controls testing, hot-surface igniter and flame sensor inspection, heat exchanger borescope inspection on equipment over 8 years old.
Documented service records: written service record with all measurements, retained in customer file for 10 years.
Printed combustion analysis report: on every fall visit for gas or oil equipment.
Priority scheduling: within 5 business days for non-emergency service.
Reminder notifications: 30 days before each scheduled visit.

Gold Plan ($284 per system per year)

Silver benefits plus repair-cost protection and enhanced scheduling priority.

Everything included in Silver.
15% discount on any repair invoiced during the plan year: applies to labor and parts across all service categories including emergency dispatch.
Priority scheduling within 2 business days for non-emergency service (vs. 5 business days on Silver).
Waived $95 diagnostic visit fee on the first repair call of the plan year (subsequent diagnostic visits still incur the standard fee).
Free minor supplies during tune-ups: contactor cleaning, drain pan tablets, condensate treatment, minor connections.

Platinum Plan ($389 per system per year)

Gold benefits plus after-hours dispatch protection and consumable inclusions.

Everything included in Gold.
20% discount on any repair (vs. 15% on Gold).
Same-day priority scheduling for non-emergency service (vs. 2 business days on Gold).
Waived $185 after-hours emergency dispatch fee: unlimited emergency dispatch throughout the plan year at no additional dispatch surcharge (repair costs still apply).
Free filter replacements throughout the plan year: standard 1-inch or 4-inch to 5-inch media, delivered or installed during tune-up visits.
Free annual UV-C lamp replacement on systems with UV-C installed (Fresh-Aire, RGF, OxyQuantum lamps).
Manufacturer warranty registration and tracking: Rivic maintains manufacturer portal registration and provides annual warranty status reports for premium equipment.

Multi-System Add-On Pricing

First system per home: Full Silver ($189), Gold ($284), or Platinum ($389) tier pricing.
Second system same home: $89 to $129 add-on depending on tier and system complexity.
Third system same home: $69 to $99 add-on.
Fourth and additional systems: $49 to $79 add-on each.
Ductless mini-split multi-zone: $79 per outdoor condenser + $19 per indoor cassette for the coordinated tune-up.

Example: home with a gas furnace + separate central AC + heat pump serving the finished basement, on Gold tier: $284 first system + $109 second system + $79 third system = $472 per year for comprehensive coverage across three systems.

Landlord Multi-Property Plans

Landlords owning three or more Merrimack Valley rental units under common ownership can enroll all units under a portfolio maintenance plan with:

Multi-property discount: 10% off standard per-unit pricing at three units, 15% off at five units, 20% off at ten units and above.
Coordinated scheduling: Rivic dispatches to multiple units on the same day when practical, reducing dispatch overhead.
Rate-locked multi-year enrollment: 2-year or 3-year enrollment terms lock the pricing.
Portfolio-level reporting: annual summary tracking equipment condition, remaining service life, and upcoming replacement recommendations across the portfolio.
Standing tenant service arrangement: tenants at enrolled units can call Rivic directly for authorized service within pre-approved scope; landlord notification for scope beyond the standing authorization.

Enrollment and Cancellation Terms

Enrollment: month-to-month, no long-term commitment on Silver or Gold plans. Multi-year enrollment available with rate-lock on Platinum and landlord portfolio plans.
Payment: annual payment at enrollment or monthly billing at slight premium (Silver $18/month, Gold $27/month, Platinum $37/month vs. annual pricing).
Cancellation: any time during the plan year; refund of unused portion prorated by month for annual-paid plans.
Enrollment eligibility: any residential or light-commercial HVAC system in the Rivic service area (Methuen, Lawrence, Andover, North Andover, Dracut, Haverhill, Salem NH, Pelham NH) regardless of installation contractor or equipment age.
Existing condition: plans do not cover repairs of pre-existing conditions identified at the first tune-up visit — the tune-up documents current condition and any repair recommendations are separate line items with plan discount applied.
Equipment upgrades: plan enrollment carries forward to replacement equipment at no additional charge if replacement is installed by Rivic.

Plan Value Analysis

Break-Even Math on Silver Plan ($189 per year)

Silver plan compared to two single-visit tune-ups without enrollment: $189 vs. $298 to $378 for two single visits. Silver saves $109 to $189 per year versus paying for equivalent tune-up service standalone. Break-even happens automatically for any household committed to twice-yearly service.

Break-Even Math on Gold Plan ($284 per year)

Gold plan adds $95 over Silver for repair discount, priority scheduling, and waived first diagnostic. Break-even scenarios: (a) any single repair over roughly $630 during the plan year (15% saved = $95, matching the plan uplift), or (b) any two repairs totaling over $630, or (c) any diagnostic visit that would have cost $95 in fees. Given that typical repair scope on aging HVAC equipment ranges from $280 to $780 per repair, most households with equipment over 10 years old reach break-even during any year with a repair event.

Break-Even Math on Platinum Plan ($389 per year)

Platinum plan adds $105 over Gold for the additional 5% repair discount, same-day scheduling, waived after-hours dispatch, filter inclusion, and UV-C lamp replacement. Break-even scenarios: (a) a single after-hours emergency dispatch during the plan year (the $185 waived fee alone exceeds the plan uplift), (b) 4 to 6 filter changes per year on 1-inch filters or 1 to 2 changes on 4-inch to 5-inch media (typical cost $120 to $200), (c) additional 5% repair discount on any repair over roughly $2,100. Platinum makes sense for: households with older equipment that experience occasional after-hours failures, households that want the peace of mind on any-time dispatch, or households with UV-C installed where the lamp replacement is included.

Frequently Asked Questions

Which plan tier is right for my situation?: Depends on equipment age, household risk tolerance, and value placed on scheduling priority. Silver ($189 per year): correct default for most households with equipment less than 10 years old and normal risk tolerance. Gold ($284 per year): correct choice for equipment 10-15 years old (approaching the higher-repair-probability service life range) or households valuing priority scheduling. Platinum ($389 per year): correct choice for equipment 15+ years old (peak repair probability), households with vulnerable residents where after-hours emergency response matters, households with high-efficiency variable-capacity equipment requiring documented professional maintenance for warranty preservation, or households with UV-C installed. Rivic’s diagnostic visit or maintenance plan consultation provides specific tier recommendation based on your equipment condition.
Do maintenance plans include repairs, or only tune-ups?: Only tune-ups are included in the plan pricing. Repairs are separate line items with plan discount applied (15% on Gold, 20% on Platinum). The plans include the twice-yearly tune-up visits (spring cooling + fall heating), documented service records, and the tier-specific benefits (priority scheduling, waived fees, etc.). This structure keeps plan pricing transparent and predictable while providing meaningful discounts on repair scope when repairs are needed. Full-coverage warranty-style HVAC service agreements exist elsewhere in the market but typically have high fine print and coverage exclusions; Rivic prefers the transparent structure where you pay for maintenance up front and see repair costs at time of service with plan discount applied.
What happens if I need multiple repairs during the plan year?: All repairs during the plan year receive the tier discount (15% on Gold, 20% on Platinum). There is no cap on the discount and no limit on the number of qualifying repairs. Households with older equipment sometimes save substantially on plan enrollment because they need multiple repairs during a year of transition (chasing down a series of failures on aging systems before a decision to replace); the 15-20% discount adds up across multiple invoices. Rivic will honestly discuss whether continued repair or planned replacement is the right economic answer for your specific equipment condition — we do not push plan enrollment as a way to pay for a series of increasingly expensive repairs on a system that should be replaced.
Can I cancel my plan mid-year if I sell my home?: Yes. Home sale is one of the specific scenarios covered by the standard cancellation terms: cancel any time, refund of unused portion prorated by month for annual-paid plans. Alternatively, the plan can transfer to the new homeowner — a specific benefit that some sellers use as a selling point (“HVAC system on documented Gold plan, transferable to new owner”). New homeowner enrollment continues at the current plan rate for the remainder of the enrollment year; the new homeowner can then choose to renew or cancel at the next enrollment cycle.
Do plans cover HVAC equipment installed by contractors other than Rivic?: Yes. Plan enrollment is open to any residential or light-commercial HVAC system in the Rivic service area regardless of installation contractor or equipment age. Most Rivic maintenance plan customers have equipment installed by other contractors — that is normal. The plan covers the equipment you own; Rivic provides honest tune-up service and applicable repair discounts regardless of who installed it. First-visit tune-ups on systems with unknown maintenance history sometimes reveal accumulated issues that require repair before the plan can maintain the equipment effectively; Rivic presents findings honestly and gives homeowners time to make repair decisions before proceeding.

Contact Rivic Heating and Air Conditioning — Plan Enrollment

Maintenance plan enrollment, multi-system quotes, landlord portfolio pricing, and tier selection consultation route through the 225 Broadway office in central Methuen. Kathleen Brennan handles enrollment administration.

Emergency Line (24/7): (351) 240-2627
Address: 225 Broadway #306, Methuen, MA 01844
Email: info@rivicheatingairconditioning.xyz
MA Refrigeration Technician License: #RT-24518
MA Home Improvement Contractor: #HIC-191847
EPA Section 608 Universal: #608U-2007-192874

Office Hours

Monday – Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Emergency Service: 24 hours a day, 7 days a week (emergency line always active)

HVAC Maintenance Plans Methuen MA | Rivic — Silver-Platinum