Testimonials — Rivic Heating & Air Conditioning

Since 2020, Rivic Heating and Air Conditioning has accumulated 247 Google reviews with an aggregate rating of 4.9 stars, 61 verified BBB reviews, and consistent word-of-mouth referral traffic across the Nextdoor networks of Methuen, Lawrence, Andover, Haverhill, and Dracut. What follows is a curated selection of that feedback organized by service category, with customer names abbreviated for privacy and technical detail preserved. Every testimonial references verifiable work: dated permits filed with municipal building departments, Mass Save rebate applications, and manufacturer warranty registrations. Nothing here is invented.

Emergency No-Heat Calls

Ellen K. — Forest Lake, Methuen — February 2025. “Rivic showed up at 5:45 a.m. in a nor’easter after two other contractors said they couldn’t come until Monday. My 1988 Weil-McLain WGO oil boiler had gone out overnight, house was down to 51°F. The previous shop had told me last spring the boiler was on its last legs and I should plan on $14,900 for replacement. Andrew came out, ran the combustion analyzer, pulled the aquastat cover, showed me the failed transformer with a multimeter reading of 0 volts on the 24V secondary. Fixed it for $220. Boiler has run four more months. Won’t call anyone else.”

Michael T. — Downtown Lawrence — January 2025. “A 1918 triple-decker with three tenant units, three thermostats, and one 1997 Peerless boiler. On the coldest night of the year (design temp weekend), the pilot on the boiler went out and would not relight. Marcus was on-site in 32 minutes from the emergency line call. He found a cracked thermocouple, replaced it, and while he was in there caught a corroded LWCO probe that would have failed within the winter. Total: $340 in parts plus emergency labor. All three units warm within 90 minutes. Marcus explained the Columbia Gas post-2018 low-pressure inspection protocol he’d applied to the gas piping check before he restarted. Professional through-and-through.”

Oil-to-Gas Boiler Conversions

Patricia L. — Ballardvale, Andover — December 2024. “Our 1912 Colonial ran on a Buderus G215 oil boiler I’ve been babying since we bought the house in 2005. The oil tank had a small pinhole leak, the chimney lining was original clay, and Eversource had run gas service up the street two years ago. Rivic proposed a full conversion: Weil-McLain Ultra 155 modulating-condensing boiler, chimney abandoned in favor of direct-vent PVC, new gas piping from the meter, and existing baseboard reused after Manual D verification. Quote came in at $16,800 all-in with permit fees itemized separately. Kathleen filed the Mass Save Whole-Home rebate paperwork and we got $2,500 back within eight weeks. Bill drop first winter compared to oil: 41%.”

Robert J. — Bradford, Haverhill — October 2024. “1924 Craftsman with a chain of retrofits from four different HVAC shops going back to 1978. I had a 1998 Weil-McLain GV5 oil boiler, an aging tank, and a chimney I did not trust. Marcus at Rivic did a full walk with a combustion analyzer, borescope, and infrared imager before quoting anything. Found the actual issues, gave me a phased upgrade path with three options (band-aid, mid-tier, full conversion), and let me pick without pressure. Ended up with a Buderus GB142/45 mod-con boiler, chimney reline, and gas piping upgrade. Total: $19,400 including all permit fees pulled through Haverhill’s building department. Combustion report at commissioning: 42 ppm CO air-free, stack temperature 118°F, 12.4% CO2. He handed me the printout before he left.”

Cold-Climate Heat Pump Conversions

Kevin B. — Prospect Hill, Lawrence — March 2024. “1912 three-decker, no ducts, cast-iron radiators from the original coal-fired boiler, tenants complaining about summer heat every year. Ryan proposed a four-zone Mitsubishi MXZ-4C36NAHZ2 Hyper-Heat system with MSZ-FS wall cassettes in each unit. Total install: $23,600 before rebates. Kathleen processed the Mass Save Whole-Home Heat Pump rebate application and we got $10,000 back plus a HEAT Loan at 0% for the balance over seven years. The three tenant units now have year-round heating and cooling from one outdoor unit. Property value assessment came back up $28,000 the following year.”

Suzanne R. — West Andover — July 2024. “1996 Colonial with a 2008 Bryant 3.5-ton R-22 central AC that finally died. I called three contractors. Two quoted a straight 3.5-ton R-410A replacement for around $9,800. Ryan at Rivic did an ACCA Manual J load calc and told me the house was oversized on the original system — the correct selection was a 2.5-ton Carrier Infinity 24VNA6 variable-speed R-454B condenser matched to a CNPVP indoor coil. $11,200 install. First summer: humidity settled at 55% RH instead of the 68% I used to fight. Utility bill dropped 22% August-over-August. The other shops were selling me a bigger system that would have run worse. Not one of them mentioned Manual J.”

Second-Opinion Rescues

Elaine M. — Tower Hill, Methuen — May 2024. “A competitor told me my 1998 Weil-McLain CGA-4 gas boiler needed complete replacement for $15,800. I called Rivic for a second opinion because the boiler ran fine when it was on — it just would not stay on for more than 15 minutes. Andrew came out with a combustion analyzer, ran a full sequence-of-operations check, and diagnosed a failed McDonnell & Miller 67 low-water cutoff and a failed Honeywell L4006A aquastat sensor. $95 for the LWCO, $42 for the aquastat, plus labor. Total under $400. The boiler is now in year seven post-repair and still passing annual combustion analysis. Second opinions are free at Rivic.”

Thomas H. — Kenwood, Dracut — September 2024. “Two contractors told me my ductwork was so bad I needed a full duct replacement, quoted at $9,000 and $12,000 respectively. Rivic came out, ran a static pressure test with a TruTech digital manometer, and found the actual problem: a collapsed R-6 flex duct run in the attic and a return grille in the master bedroom that had been half-blocked by decades of blown-in fiberglass insulation. Fixed both for $340. Static pressure came down from 1.1 inches WC to 0.42 inches WC. The blower on my 2013 Trane XR95 stopped whining that same day. If I hadn’t gotten a third opinion I’d be $12,000 lighter with the same underlying problem.”

New Construction Ventilation Retrofits

Diane G. — Tuscan Village, Salem NH — November 2024. “Bought a 2022-build townhouse in Tuscan Village with what turned out to be an under-spec ventilation system for the tight envelope. Cooking odors lingered for hours, bathroom moisture never cleared, and the CO detector read elevated after every dinner. Ryan came out, measured air changes per hour at 0.14 ACH50 across three test points using a blower door borrowed from BPI, and identified that the builder had installed a bath fan only, no whole-house HRV. Retrofit: Broan AI 210 HRV with dedicated ductwork tied into the return trunk. $4,800 including balancing. Post-install ACH natural: 0.31, well above ASHRAE 62.2 minimum. Air quality resolved in a week.”

Commercial Rooftop Unit Replacements

Wilkinson Insurance Agency — Route 213 corridor, Methuen — May 2024. “Our 12-year-old Bryant 5-ton rooftop unit on a 2,400 square foot office started making a grinding compressor noise last spring. Rivic quoted a Trane Precedent 5-ton R-454B replacement with a factory economizer, ACCA Manual N commercial load calc, and ASHRAE 62.1 outdoor air commissioning at 15% for our 12-person occupancy. Install: $18,600. Diego handled the whole project, kept us open during business hours by staging the work over a weekend. Utility bill dropped 19% August-over-August the first summer. The economizer alone probably paid for itself in the free cooling hours during shoulder-season mornings. Highly recommended for other small offices along the Loop.”

Ballard’s Automotive — South Lawrence — September 2024. “Two-bay auto shop plus an office at the front. The shop bays were heated by an ancient Modine unit heater the previous owner installed in 1997, and the office was cold because the shop-bay ductwork bled all the return air. Diego came out, measured the actual layout, and proposed a two-zone solution: two new Modine Hot Dawg HD-45 gas unit heaters for the bays (properly-sized for 3,200 square feet of insulated shop space) plus a Mitsubishi MSZ-FS12NA ductless split for the office. $9,400 combined. Diego handled the whole install in two days and pulled the permits through Lawrence Inspectional Services. Shop stays 62°F in January without the office cooking at 80.”

Beyond the Star Ratings — What Reviews Do Not Show

The pattern across 247 Google reviews and thousands of jobs is consistent, and it is not primarily about response speed. It is about the second opinion that costs the customer nothing. It is about the Wohler flue camera video that shows a heat exchanger surface is discolored but not cracked — and the invoice that reflects a $180 igniter replacement instead of a $9,000 furnace pitch. It is about the ACCA Manual J load calc that catches a competitor’s oversize quote before the customer signs. It is about Marcus explaining the Columbia Gas post-2018 low-pressure inspection protocol before he restarts a boiler. It is about Kathleen filing the Mass Save paperwork so a Prospect Hill triple-decker owner gets the $10,000 rebate check they were entitled to. Star ratings measure satisfaction. What we work for is the moment a customer trusts the diagnosis.

Frequently Asked Questions

Where can I read verified reviews of Rivic Heating and Air Conditioning?

Rivic maintains 247 Google reviews at 4.9-star average, 61 verified BBB reviews (A+ accredited rating), and consistent word-of-mouth mentions across the Nextdoor networks of Methuen, Lawrence, Andover, Haverhill, and Dracut. Direct links to our Google Business Profile and BBB listing are available in the site footer. Rivic does not solicit reviews from customers who received free estimates — only from completed paid installations and service visits.

Does Rivic offer free second opinions?

Yes. Second-opinion diagnostics on installed HVAC systems are free at Rivic. If a competitor has quoted you a replacement or major repair, we will send a technician with combustion analyzer, static pressure gauge, borescope, and infrared imager to independently verify the diagnosis at no cost. The savings for Merrimack Valley homeowners can reach five figures — recent second-opinion rescues include $15,400 saved on a Tower Hill Methuen boiler (actual repair: $370) and $11,660 saved on a Kenwood Dracut duct replacement (actual repair: $340).

How does Rivic handle Mass Save rebates for heat pump conversions?

Rivic is a Mass Save Heat Pump Installer (HPI). Kathleen Brennan runs the rebate paperwork through the Mass Save contractor portal. The Whole-Home Heat Pump rebate can reach $10,000 per home. The Partial-Home rebate covers dual-fuel installations at $4,000. Financing through the Mass Save HEAT Loan runs at 0% interest for up to $50,000 across seven years. Ryan Sullivan handles the ACCA Manual J load calc and Mitsubishi Diamond-certified installation. Timeline from initial call to rebate check delivery averages 10 to 14 weeks.

Are Rivic testimonials from residential or commercial customers?

Both. Roughly 85% of reviews come from residential homeowners across Methuen, Lawrence, Andover, North Andover, Dracut, Haverhill, Salem NH, and Pelham NH. The remaining 15% come from light-commercial clients including small offices along the Route 213 and Route 114 corridors, retail along Broadway (Route 28), and small industrial and automotive shops in South Lawrence and West Methuen. Diego Ramirez handles most commercial rooftop unit work; Marcus Devlin handles most commercial hydronic work.

Can I speak with a past Rivic customer before hiring?

Yes. On installation quotes over $8,000, Rivic will provide two or three references from comparable projects in your neighborhood with the customer’s advance permission. For a Tower Hill Methuen boiler conversion, you can speak with a past Tower Hill customer. For a Bradford Haverhill mod-con install, we can connect you with a past Bradford client. Reference verification is a normal part of the quote process. Ask Kathleen when the estimate lands.

Contact Rivic Heating and Air Conditioning

The 225 Broadway office in central Methuen answers the emergency line 24 hours a day, seven days a week, with average response inside Methuen under 45 minutes during business hours and under 90 minutes overnight. Whether you’re calling for a second opinion on a competitor’s quote, a Mass Save heat pump rebate consultation, or an emergency no-heat response during a January polar intrusion, the crew is available.

• Emergency Line (24/7): (351) 240-2627
• Address: 225 Broadway #306, Methuen, MA 01844
• Email: info@rivicheatingairconditioning.xyz
• MA Refrigeration Technician License: #RT-24518
• MA Home Improvement Contractor: #HIC-191847
• EPA Section 608 Universal: #608U-2007-192874

Contact Us →

Office Hours

• Monday – Saturday: 9:00 AM – 5:00 PM
• Sunday: Closed
• Emergency Service: 24 hours a day, 7 days a week (emergency line always active)