Warranty Coverage — Rivic Heating & Air Conditioning

Every Rivic installation carries three overlapping layers of warranty coverage: the manufacturer’s parts and component warranty, the Rivic labor warranty, and where applicable, Mass Save-backed extended coverage on qualifying equipment. This page details what each layer covers, what voids it, what registration is required, and how to file a claim if something fails inside the coverage window.

Layer 1 — Manufacturer Parts & Components Warranty

Manufacturer warranty terms vary by brand and equipment category. Rivic completes registration on your behalf within 60 days of commissioning — a required step for full coverage that installers who don’t complete it leave customers holding a fraction of the intended warranty. Typical terms on registered residential systems:

• Carrier, Trane, Bryant, American Standard (forced-air furnaces and central AC): 10-year parts, 20-year heat exchanger on gas furnaces, 12-year compressor on premium condensers. Standard (non-registered) coverage drops to 5 years parts / 20 years heat exchanger / 10 years compressor.
• Lennox (forced-air furnaces and central AC): 10-year parts, lifetime heat exchanger on premium series (SLP99V, EL296V), 10-year compressor. Registration required within 60 days.
• Rheem and Goodman (forced-air): 10-year parts, limited lifetime heat exchanger on premium models, 10-year unit replacement on select tiers. Registration required.
• Mitsubishi Electric (Hyper-Heat, MSZ-FS ductless, MXZ multi-zone): Standard 5-year parts warranty extends to 12-year parts and 12-year compressor warranty when installed and registered by a Mitsubishi Diamond Dealer — Rivic is Diamond-certified. Ryan Sullivan handles all Mitsubishi installations and warranty registration.
• Bosch IDS 2.0 inverter heat pumps: 10-year parts / 10-year compressor when installed by a Bosch Preferred Installer — Rivic maintains this credential.
• Daikin Aurora and Carrier Infinity Extreme Heat cold-climate heat pumps: 12-year parts, 12-year compressor on registered systems.
• Weil-McLain gas boilers: Ultra series — 12-year heat exchanger, 5-year parts. CGa/CGi series — limited lifetime cast-iron section warranty for the original owner, 5-year parts. Rivic is a certified Weil-McLain installer, which is required for the extended residential coverage.
• Buderus (GB142, GB162 mod-con boilers): 12-year heat exchanger, 3-year parts when installed by a Buderus Blue Star Contractor — Rivic maintains this credential.
• Viessmann Vitodens mod-con boilers: 10-year heat exchanger, 5-year parts.
• Peerless, Burnham, Slant/Fin cast-iron sectional boilers: Limited lifetime cast-iron section warranty for the original owner, 1-year parts. These are the workhorses of pre-1940 Merrimack Valley housing stock.

Layer 2 — Rivic Labor Warranty

Rivic covers labor for two years from the commissioning date on every new installation. Coverage details:

• What is covered: Diagnostic labor and repair labor for any component failure not attributable to homeowner neglect. If a factory-installed circuit board fails 14 months post-install, Rivic returns, diagnoses, replaces (manufacturer covers the part), and does not charge labor. If a condensate pump fails 22 months post-install, same result.
• What is not covered: Failures caused by homeowner neglect — dirty filters left un-changed for 6+ months, condensate line blockages from lack of maintenance, refusal to schedule annual professional service on high-efficiency equipment that requires it for warranty maintenance, or damage from third-party modifications made after Rivic’s work was completed. Damage from ice storms, lightning strikes, or acts of God is also excluded (homeowner insurance territory).
• Response window: Labor warranty claims are treated as priority service scheduling — typically within 48 hours during business hours, faster if the failure has left the customer without heat in winter or cooling during a heat wave.
• Transferability: The Rivic labor warranty is transferable to a subsequent property owner within the 2-year window at no fee. The transferee must contact Rivic within 30 days of closing to register the transfer.

Layer 3 — Mass Save Extended Warranty (Qualifying Installations)

Installations that qualify for the Mass Save Whole-Home Heat Pump rebate or Partial-Home Heat Pump rebate receive additional warranty coverage administered through the Mass Save program. Coverage terms vary by program cycle and equipment category but typically extend the manufacturer parts warranty by 2 to 5 years and add labor coverage on the heat pump indoor and outdoor units for the same duration. Program details are documented in the Mass Save Heat Pump Installer participation agreement.

The Mass Save extended coverage is not automatic — it requires registration through the Mass Save contractor portal by the installing HPI within 90 days of commissioning. Kathleen Brennan completes this step for every eligible Rivic installation.

Warranty Registration — What Rivic Does Automatically

Warranty registration is the point where many installers fail their customers. A homeowner discovers 8 years later that the “10-year parts warranty” they thought they had is actually the standard 5-year unregistered warranty — because the installing contractor never filed the paperwork within the 60- or 90-day window.

Rivic registers every installation, on the same day it commissions the equipment, through the manufacturer’s contractor portal. What gets filed:

• Equipment make, model, and serial number for every component.
• Installation date and address.
• Homeowner name and contact information (with consent).
• AHRI Certified Match Number for the paired system.
• Installing contractor’s manufacturer credential (Mitsubishi Diamond, Buderus Blue Star, Bosch Preferred, etc.).
• Commissioning documentation including combustion analysis printout, superheat/subcooling readings, and static pressure verification.

The homeowner receives a copy of the registration confirmation by email typically within 5 to 10 business days of commissioning. Save it.

What Voids Manufacturer Warranty

Common voiding conditions across most manufacturers:

• Improper installation by an unlicensed or unqualified contractor. Rivic’s Massachusetts Refrigeration Technician license #RT-24518 and manufacturer credentials satisfy this requirement.
• Failure to register the warranty within the required window (typically 60 to 90 days from commissioning). Rivic handles this.
• Lack of documented annual professional maintenance on high-efficiency systems that require it — typically all mod-con boilers, all cold-climate heat pumps, all variable-capacity condensers, and most high-efficiency gas furnaces. Homeowner responsibility. Rivic maintenance plans satisfy this documentation requirement.
• Modifications by unauthorized contractors after the Rivic installation.
• Use of non-OEM replacement parts installed by another contractor.
• Damage from foreign refrigerants or improper refrigerant mixing.
• Damage from operation outside design conditions — running a heat pump below its rated ambient minimum, running an oversized system at partial load indefinitely, and similar operational abuse.

Extended Warranty Options

Manufacturers offer extended warranty programs for purchase at the point of installation. These typically extend parts and labor coverage from the standard 10 years out to 12 or 15 years. Rivic presents these as optional add-ons in the installation quote but does not push them — for many Merrimack Valley homeowners, the standard registered manufacturer warranty plus documented annual maintenance is the more cost-effective coverage strategy. Kathleen Brennan can walk through the math during the quote review.

How to File a Warranty Claim

• Step 1: Call Rivic at (351) 240-2627. Do not call the manufacturer directly — warranty claims are processed through the installing contractor.
• Step 2: A Rivic technician arrives, diagnoses the failure, and confirms whether the issue is warranty-covered.
• Step 3: Rivic orders the replacement part from the manufacturer under the warranty claim, typically 2 to 5 business days for stock components.
• Step 4: Installation of the replacement part is scheduled. Labor is covered under the Rivic 2-year labor warranty or the manufacturer’s parts warranty depending on failure category.
• Step 5: Documentation of the claim — part failure photos, technician diagnosis, replacement serial numbers — is retained in the customer file and submitted to the manufacturer.

Frequently Asked Questions

What happens if I sell my home before the Rivic labor warranty expires?

The Rivic labor warranty is transferable to a subsequent property owner within the 2-year window at no fee. The transferee must contact Rivic within 30 days of closing to register the transfer. Manufacturer warranties are typically transferable but may involve a small fee — usually $50 to $100 — and specific paperwork depending on the manufacturer. Rivic can walk through the transfer process with either party.

Does the Mitsubishi Diamond warranty apply if I install through a non-Diamond contractor?

No. The extended 12-year parts and 12-year compressor Mitsubishi warranty is only available when the system is installed and registered by a Mitsubishi Diamond Dealer. Non-Diamond installations receive the standard 5-year parts warranty and standard compressor warranty. Rivic maintains active Diamond Dealer status through Ryan Sullivan as lead installer — ask specifically for Ryan when quoting Mitsubishi Hyper-Heat or MSZ-FS installations.

Do I need to schedule annual maintenance to keep my warranty valid?

Yes on most high-efficiency equipment. All mod-con boilers (Weil-McLain Ultra, Buderus GB142/GB162, Viessmann Vitodens), all cold-climate heat pumps (Mitsubishi Hyper-Heat, Bosch IDS 2.0, Carrier Infinity Extreme Heat, Daikin Aurora), variable-capacity condensers, and most 95%+ AFUE gas furnaces require documented annual professional maintenance to maintain manufacturer warranty coverage. Cast-iron sectional boilers, 80% AFUE furnaces, and single-stage AC condensers do not typically require annual maintenance for warranty purposes — though it’s still a good idea for longevity.

What if a component fails after the Rivic labor warranty expires but the manufacturer parts warranty is still active?

The manufacturer covers the part. Rivic diagnoses and installs the replacement, but charges the standard labor rate ($95 diagnostic visit plus repair labor by the hour). Manufacturer parts warranties run 10 to 20 years depending on component, so this scenario is common with mid-life failures on registered systems. Rivic handles the manufacturer claim paperwork on your behalf.

How do I document annual maintenance for warranty purposes?

Every Rivic maintenance visit generates a documented service record including date, technician name, work performed, combustion analysis printout on gas equipment, static pressure reading, and refrigerant charge verification on cooling systems. This record is retained in your customer file for 10 years and available on request. Homeowners doing self-maintenance on eligible components (filter changes) should keep filter purchase receipts and self-noted change dates — combined with Rivic’s annual professional visits, this satisfies manufacturer maintenance-documentation requirements.

Contact Rivic Heating and Air Conditioning — Warranty Claims

Warranty claims, registration verification, and manufacturer credential confirmation can be arranged through the Methuen office. Kathleen Brennan handles warranty administration Monday through Saturday.

• Emergency Line (24/7): (351) 240-2627
• Address: 225 Broadway #306, Methuen, MA 01844
• Email: info@rivicheatingairconditioning.xyz
• MA Refrigeration Technician License: #RT-24518
• MA Home Improvement Contractor: #HIC-191847
• EPA Section 608 Universal: #608U-2007-192874

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