HVAC Services — Rivic Heating & Air Conditioning

Forty-four discrete service categories organized into six operational silos, all delivered from the 225 Broadway office in central Methuen by a five-person licensed crew. Every service — from a $95 diagnostic visit to a $28,000 whole-home cold-climate heat pump conversion — follows the same discipline: measurement before quoting, ACCA Manual J load calc before equipment selection, and post-2018 Merrimack Valley code compliance on every gas job that touches Lawrence, Andover, or North Andover. Choose the silo that matches your project below.

Cooling Services

Central air conditioning and refrigeration work sized to Merrimack Valley summer design conditions (88°F 1% dry bulb, 72°F coincident wet bulb, dew points 65 to 72°F in July and August). All new AC installations after January 1, 2025 use R-454B or R-32 refrigerant per the federal AIM Act phase-down. Rivic technicians completed A2L handling training in 2024 through manufacturer certification cycles.

• AC Installation — Carrier, Trane, Lennox, Rheem, Bryant, Goodman, American Standard R-454B condensers matched to indoor coils via Manual S selection.
• AC Repair — Diagnostic and component replacement on failed condensers, compressors, capacitors, contactors, and control boards.
• AC Tune-Up — Spring maintenance service (April-May), refrigerant pressure verification, coil cleaning, static pressure baseline.
• AC Capacitor Replacement — Run and start capacitor diagnosis using multimeter measurement against nameplate microfarad rating.
• AC Compressor Repair — Hermetic scroll and reciprocating compressor diagnostic; replacement typically under manufacturer warranty on registered systems.
• Refrigerant Recharge — R-454B, R-32, and legacy R-22, R-410A recovery, reclamation, and recharge per EPA Section 608 protocols.
• Swamp Cooler Service — Limited market in the Merrimack Valley due to coastal humidity; consulting on why evaporative cooling underperforms in Climate Zone 5A summer conditions.
• Evaporator Coil Repair — Cleaning, leak detection, and full coil replacement for indoor coils on split-system installations.

Heating Services

Gas furnaces, oil-fired boilers, gas-fired boilers, and cold-climate heat pump systems sized to the 4°F ASHRAE 99% winter design temperature and 6,200 heating degree days characteristic of the Merrimack Valley. Post-2018 gas work in the Lawrence, Andover, and North Andover corridor answers to 527 CMR 5.00 as amended — Marcus Devlin (Journeyman Gas Fitter #JGF-30521) carries the code compliance on every permit.

• Furnace Installation — 80% and 90%+ AFUE single-stage, two-stage, and modulating gas furnaces.
• Furnace Repair — Ignition control, gas valve, blower motor, and heat exchanger diagnostics.
• Furnace Tune-Up — Fall maintenance (September-October) with documented combustion analysis printout.
• Heat Pumps — Cold-climate variable-capacity systems from Mitsubishi Hyper-Heat, Bosch IDS 2.0, Carrier Infinity Extreme Heat, and Daikin Aurora.
• Heat Exchanger Repair — Wohler flue camera diagnosis, warranty-covered replacement on registered systems.
• Boiler Installation — Cast-iron sectional and modulating-condensing wall-hung units from Weil-McLain, Buderus, Viessmann, Peerless, Burnham, Slant/Fin.
• Boiler Repair — Aquastat, low-water cutoff, expansion tank, circulator, and zone valve service.
• Gas Line Installation — Under 527 CMR 5.00 with post-2018 low-pressure system inspection compliance.

Indoor Air Quality

The Merrimack Valley presents two IAQ challenges: dry January indoor humidity (12 to 18% RH unhumidified), and post-2015 tight-envelope construction (Regency at Methuen, Village at Russell Farm, Tuscan Village Salem NH) that fails ASHRAE 62.2 residential ventilation without deliberate mechanical air changes.

• Duct Cleaning — NADCA-standard duct cleaning with pre- and post-cleaning static pressure verification.
• Humidifiers — Aprilaire 600/700/800, Honeywell HE300/HE350, Skuttle bypass and steam models sized to Merrimack Valley winter loads.
• Dehumidifiers — Aprilaire E080 and Honeywell TrueDry DR90/DR120 whole-home dehumidification for humid basement and summer coastal loads.
• Air Purifiers — Whole-home HEPA bypass systems and standalone IQAir HealthPro, Austin Air HealthMate for room-scale filtration.
• UV Light Treatment — Fresh-Aire UV, Honeywell UV100E, Sanuvox evaporator coil UV-C sterilization.
• Air Filter Replacement — MERV 13 minimum for residential, MERV 16 available on ECM systems.
• Carbon Monoxide Testing — Full combustion analysis on all gas-fired appliances, ambient CO monitoring, heat exchanger inspection.

HVAC Maintenance

Twice-yearly seasonal maintenance is the discipline that stretches Weil-McLain boilers to 35 years and Trane condensers to 18 years in the Merrimack Valley climate. Maintenance plans starting at $189 annually per system.

• HVAC Tune-Up — Comprehensive spring cooling and fall heating tune-ups with documented printouts.
• HVAC Inspection — Pre-purchase and annual comprehensive inspection with combustion analysis, static pressure baseline, and heat exchanger borescope.
• Emergency Repair — 24/7 dispatch for no-heat, no-cool, gas leak (post-fire-department), and carbon monoxide alarm response.
• Maintenance Plans — Silver, Gold, and Platinum tiers covering 1-system to 4-system homes plus commercial contracts.

HVAC Installation & Replacement

New system installations follow the seven-step Rivic process: diagnostic visit → Manual J load calc → Manual S equipment selection → written quote → financing and Mass Save consultation → permit application → installation and commissioning. Timeline typically 3 to 4 weeks for non-emergency installations, 48 to 72 hours for emergency winter replacements.

• HVAC Replacement — Whole-system furnace, boiler, condenser, or heat pump replacement.
• Ductless Mini-Splits — Mitsubishi MSZ-FS, Fujitsu Halcyon HFI multi-zone retrofits for triple-deckers and homes without duct pathways.
• Zoned HVAC — Multi-zone forced-air retrofits with Honeywell TrueZONE and Aprilaire damper systems.
• Smart Thermostats — Google Nest Learning Thermostat, Ecobee Premium, Honeywell Home T9, Emerson Sensi Touch with Mass Save $50 rebate coordination.
• Thermostat Repair — Wiring diagnostics, sensor calibration, C-wire and R-wire troubleshooting.
• Air Handler Services — ECM and PSC blower motor service, drain pan replacement, evaporator coil access.

Commercial HVAC

Light-commercial packaged rooftop units, small-building split systems, and multi-tenant commercial buildings across the Route 213 (The Loop), Route 114, Route 28, and Route 125 corridors. Diego Ramirez handles the majority of commercial dispatch; Marcus Devlin handles hydronic commercial work.

• Commercial HVAC — New installations for offices, retail, medical, and small industrial buildings.
• Commercial HVAC Maintenance — Quarterly preventive maintenance contracts with documented ASHRAE 62.1 outdoor-air commissioning verification.
• Rooftop Units — Trane Precedent, Carrier 48HC, Daikin Rebel, Bryant Preferred RTU installation and service.
• Service Contracts — Annual and multi-year service contracts with priority dispatch and documented maintenance records.

How to Choose the Right Service

Most homeowners come to us with one of five situations:

• Something is broken right now — Call the emergency line (351) 240-2627 or schedule a diagnostic visit. The right service silo depends on what the technician finds.
• Equipment is near end of life — Start with a diagnostic visit for a documented condition assessment, then move into the Installation silo for replacement planning if the finding warrants replacement over repair.
• Considering a heat pump conversion — The Heating silo is the entry point; Ryan Sullivan will run the ACCA Manual J load calc and walk through the Mass Save Whole-Home rebate paperwork.
• Indoor air quality issue — The Indoor Air Quality silo covers filtration, humidification, ventilation, and coil sterilization.
• Commercial property maintenance — The Commercial silo handles new installs, service contracts, and rooftop unit work.

Frequently Asked Questions

Which service category should I choose if I’m not sure what’s wrong?

Start with a diagnostic visit through the maintenance silo. A Rivic technician arrives with combustion analyzer, static pressure gauge, borescope, and infrared imager, spends up to 45 minutes on-site, and identifies the issue with documentation. The $95 flat visit fee is credited against any repair invoiced. The technician then routes you to the correct service silo based on what the meter shows.

Are Rivic’s services the same for residential and commercial customers?

Most residential services are also offered for light-commercial customers, with adjustments for scope and code compliance. Commercial HVAC follows ACCA Manual N (commercial load calculation) rather than Manual J (residential), and outdoor air commissioning follows ASHRAE 62.1 rather than 62.2. Commercial customers should start in the Commercial silo. Larger commercial installations (over 25 tons or complex zoning) receive dedicated project management.

Does Rivic offer package deals across multiple service categories?

Yes. Combined installations that span heating, cooling, and indoor air quality (for example, a full oil-to-heat-pump conversion with added HRV ventilation and MERV 13 filtration upgrade) are typically quoted as a single project with combined labor efficiency. Maintenance plans cover multiple system categories under a single annual contract. Ask Kathleen Brennan for a combined-scope quote if your project spans multiple silos.

How does Rivic handle emergency requests that span multiple service categories?

Emergency dispatch routes to the technician who best matches the reported issue. A no-heat call in January dispatches Marcus Devlin (Journeyman Gas Fitter) if gas piping is involved, or Andrew Samples for complex hydronic diagnostics. A no-cool call in July dispatches Ryan Sullivan or Diego Ramirez for cooling-side response. Multi-category emergencies (for example, a boiler failure that also caused water damage requiring humidifier replacement) get a single-visit response and one invoice at completion.

Does Rivic install and service every equipment brand?

Rivic maintains active manufacturer credentials with Mitsubishi Electric Diamond, Bosch Preferred Installer, Buderus Blue Star, Weil-McLain factory training, Carrier FAD, and Trane Comfort Specialist. New-installation credentials cover major brands. Service and repair work is not brand-restricted — Rivic technicians will service York, Amana, Coleman, Payne, and other legacy brands not on the new-installation list. See the Brands We Service page for the full list.

Contact Rivic Heating and Air Conditioning

Whether your project fits cleanly into one silo or spans multiple categories, the 225 Broadway office in central Methuen is the starting point. Kathleen Brennan handles intake and routes to the appropriate technician.

• Emergency Line (24/7): (351) 240-2627
• Address: 225 Broadway #306, Methuen, MA 01844
• Email: info@rivicheatingairconditioning.xyz
• MA Refrigeration Technician License: #RT-24518
• MA Home Improvement Contractor: #HIC-191847
• EPA Section 608 Universal: #608U-2007-192874

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Office Hours

• Monday – Saturday: 9:00 AM – 5:00 PM
• Sunday: Closed
• Emergency Service: 24 hours a day, 7 days a week (emergency line always active)